Never Miss Another Lead—Capture, Convert, and Close Around the Clock

Every local business owner knows this pain: You're juggling client work, managing your team, trying to grow—and then you miss a call at 7 PM. Or a website chat during lunch. Or a Facebook message over the weekend.

Those aren't just missed messages. They're missed revenue.

Research shows that small businesses lose 20-30% of inbound leads due to slow response times and after-hours inquiries. In industries like home services, auto repair, and dental practices, 40-50% of leads come after business hours. When customers don't get an immediate response, they move on to your competitor.

That's where Conversations AI changes everything.

What Is Conversations AI?

Conversations AI is an always-on AI-powered voice and messaging assistant that engages with your customers across every channel—phone calls, web chat, SMS, WhatsApp, Facebook, Instagram, and email—24 hours a day, 7 days a week.

Think of it as hiring your best employee who never sleeps, never takes a day off, and responds to every single inquiry in seconds. Trained on your business information, Conversations AI doesn't just answer questions—it books appointments, captures lead information, and routes complex issues to your team when needed.

The Bottom Line Impact

Businesses using Conversations AI report:

372% increase in leads converted to revenue
6X boost in customer retention rates
Near-instant response times (under 60 seconds vs. the industry average of 3-6 hours)

How Conversations AI Works for Your Business

1. Engage Every Lead Instantly

The moment a potential customer reaches out—whether it's 2 PM on a Tuesday or 11 PM on a Saturday—Conversations AI responds immediately via AI voice or chat.

No more "We'll get back to you during business hours."

No more abandoned inquiries.

The AI receptionist:

Answers phone calls with natural-sounding voice AI
Responds to website chat visitors in real-time
Handles SMS texts, WhatsApp messages, and social media DMs
Provides accurate answers using your business's website and profile information

2. Capture and Qualify Leads Automatically

Not all inquiries are created equal. Conversations AI doesn't just respond—it qualifies leads, gathers contact information, and determines customer intent. This means your team focuses on high-value opportunities, not sifting through generic questions.

For example, if someone asks about your services at midnight, the AI can:

Answer their questions about pricing, availability, and offerings
Collect their name, phone number, and email
Book an appointment directly into your calendar
Send a confirmation text or email

3. Centralize Multichannel Communication

Managing phone calls, texts, Facebook messages, Instagram DMs, WhatsApp chats, and emails from different platforms is chaos. Conversations AI brings everything into one unified inbox, so you and your team can see the full conversation history with each customer—no matter which channel they used.

Context is king: The AI maintains detailed contact profiles with complete conversation history, ensuring consistent service whether a customer reaches out once or ten times.

4. Extend AI Capabilities with Custom Integrations

Using a CRM, scheduling tool, or project management system? Conversations AI integrates with your existing tech stack through its Custom Capability Editor. This means the AI can:

Sync appointments with Google Calendar or other scheduling tools
Update your CRM with new lead information
Trigger workflows in tools like Zapier
Check real-time availability before booking appointments

5. Never Miss a Call—Even When You're Busy

With the Missed Call Text-Back feature (available on Pro and Premium tiers), if a call goes unanswered, Conversations AI automatically sends a text message to the caller. Studies show this simple feature can recover up to 35% of missed leads.

Real-World Impact by Industry

Here's what Conversations AI delivers across different business types:

🏠 Home Services (Plumbing, HVAC, Landscaping)

Conversion Lift: +20-50%
Missed Lead Recovery: +30%
Most leads arrive after 6 PM and weekends

🦷 Dental Practices

Conversion Lift: +25-40%
Missed Lead Recovery: +25%
High need for appointment confirmations

⚖️ Legal Services

Conversion Lift: +15-35%
Missed Lead Recovery: +30%
Fast response builds trust for high-value clients

🔧 Auto Repair

Conversion Lift: +30-45%
Missed Lead Recovery: +35%
Customers need rapid response for urgent repairs

🏡 Real Estate

Conversion Lift: +10-20%
Missed Lead Recovery: +20%
50-60% of inquiries come nights & weekends

💇 Beauty & Salons

Conversion Lift: +25-45%
Missed Lead Recovery: +30%
35-50% of bookings happen after hours

Pricing That Makes Sense

Conversations AI offers three tiers designed to fit your business needs:

Standard – USD $59/month

Perfect for businesses that primarily engage via web chat, WhatsApp, Facebook, and Instagram.

Includes:

AI Web Chat
Appointment Booking & Lead Capture via Chat
AI WhatsApp Messaging
Custom Capability Editor

Pro – USD $99/month

Ideal if SMS is a key communication channel for your business.

Everything in Standard, plus:

AI SMS Messaging with Local Number
Missed Call Text-Back
AI Responses to SMS Campaigns

Premium – USD $199/month

The complete solution for businesses that need full voice AI receptionist capabilities.

Everything in Pro, plus:

Answer Phone Calls with AI Voice Capabilities
Appointment Booking & Lead Capture via Phone Calls
Customizable AI Voice
Up to 300 minutes of calls/month
Unlimited calling bonus until January 2026

Don’t want to do the technical setup yourself?

No problem, we offer AI Receptionist Setup at only $399.

This service includes full setup and installation of your AI Receptionist, including branded web chat, a lead capture form, SMS and voice capabilities, CRM pipeline integration, and automation of missed call responses. It also includes onboarding, a live training session, and a 30-day performance check-in.

ROI: Does This Actually Pay for Itself?

Short answer: Absolutely.

Here's the math:

Cost Comparison:

Full-time receptionist: $40,000/year + benefits
Conversations AI (Premium): ~$1,500-2,000/year
Annual savings: $26,000-38,000

Revenue Impact:

Businesses typically see 150-400% ROI in the first year
Payback period: 6-12 months
By recovering just 2-3 additional leads per month, the service pays for itself

Efficiency Gains:

60% reduction in labour costs compared to human receptionist
Managers save 7-12 hours per week on scheduling tasks alone
85% of leads captured vs. only 40% with human-only approach

After-Hours Revenue:

19.6% of leads convert after business hours—revenue you'd otherwise lose
One law firm reported a 40% reduction in missed calls and calculated a 1,775% ROI in the first year

Frequently Asked Questions

Which Conversations AI edition is right for my business?

Choose Standard if WhatsApp, Facebook, Instagram, and web chat are your main communication channels.
Go with Pro if you need SMS support for texting customers in the U.S. and Canada.
Upgrade to Premium if you handle voice calls and want full AI receptionist functionality across chat, SMS, and phone.

How does Conversations AI respond to customer inquiries?

Conversations AI uses advanced chat and voice AI to answer customer questions instantly, drawing from custom knowledge about your business—such as hours, services, and FAQs—so responses are fast, accurate, and personalized.

Can Conversations AI understand different languages or regional accents?

Yes! Conversations AI supports multilingual conversations and is trained to understand a variety of accents, helping you connect with a broader audience effectively.

What countries can use SMS messaging in Conversations AI?

Currently, businesses located in the United States and Canada can use SMS messaging. Businesses in other countries can use web chat, email, Facebook chat, or Instagram chat.

Does Conversations AI integrate with my existing CRM and tools?

Absolutely. The Custom Capability Editor allows you to integrate Conversations AI with your CRM, scheduling software, and other business tools through API connections.

Ready to Stop Missing Leads?

Let's get you set up with Conversations AI and start capturing every opportunity that comes your way.

If you’re an existing CharlieOpolis client, contact us (you know how) to activate the product on your Business App.
If you’re not a CharlieOpolis client yet, reach out to schedule a consultation and see how Conversations AI can transform your business.

Whether you need help selecting the right tier, integrating with your existing systems, or training the AI on your business, CharlieOpolis Consulting is here to guide you through the entire process.

Stop leaving money on the table. Start capturing leads 24/7 with Conversations AI.

Conversations AI: Your 24/7 Digital Receptionist